I am not sure where some of these reviewers have been eating, but it certainly is not at the same Manhattan Pizzeria that my family & I have been frequenting. We went over the weekend, & knowing that it takes a long time to get our pizza, we have begun to order over the phone so that we cut down on some of the ?wait? time. The phone experience was about par; we were put on hold 3 times, we had to repeat everything, & then the order was incorrectly read back. It was obvious the girl on the phone was pre-occupied & not interested in taking our order. She ended by saying the food would be ready in 15 to 20 minutes, & we arrived 12 minutes later. We were pleasantly surprised when we were told our order was ready, even though it was all packed to go when we specifically said we would be dining in. I presented my coupon at the time of payment, only to be told that I had to use it later, since the order was already rung up. I said this was unacceptable, & after much discussion with the gentleman I can only assume was the manager, my coupon was accepted. As soon as we began to eat we could tell why the order was completed so fast; the pizza was reheated from a pie that was sitting out to be sold as individual pieces. It was cold & hard, & did not have the extra cheese we had requested. The salad we ordered was missing the artichokes & croutons we had asked for, & when this was pointed out, they took the salad back to make the necessary corrections, only to bring it back to us still wrong. And, during the entire time the salad was being worked on, the manager was telling his cook (in Spanish) how unreasonable we were. We continue to eat here because my daughter loves the Italian Ices. If not for that, the food & service both are so bad that we would never go back. I cannot wait to find a place that serves decent Italian Ices, since that will mean that my family & I will not have to put up with people who obviously do not care about their customers.
Pros: Italian Ices, when available, are great.
Cons: Food, Service and Management
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