They get me where I need to go, when I need to go there. The one time I had a problem with a driver (Turned out it was MY fault), Steve in the office made sure that things were put right, right away! And the ""Taxi Fare Guesstimator"" on their website really helps take the guesswork out of my travel plans.
Pros: They really seem commited to being the best.
Cons: They can't control the traffic or the weather.
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