Unpfressional management and poor customer service. Yes, there are times when people are late. We are human and things happen. However, from a business perspective, the manager should take the time to, at the very least, call the customer to extend an apology. In addition, after the customer contacts the service for the second time, a simple, professional apology is all that is in order...not an explanation with attitude. I've worked in the customer service area for years, and this behavior is not acceptable from management. That being said, the office staff were always very polite and professional; and the maids who showed up have always done a good job cleaning and had good manners.
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