It is one thing to wait a long time because the place is packed... it is yet another to wait because the staff members are incompetent. There were only six or so parties in front of us in line and it took us just under an hour to get to the order window. As we waited we watched 6-8 additional parties give up and leave. We waited because I had read the "worth the wait" reviews on citysearch. I disagree. We passed the time in line discussing how we would streamline the ridiculous ordering process at Giovanni's. The woman at the counter paused every 15-20 minutes to advertise beverages and clam chowder over the PA system.They only have one window for orders and pick-ups. This makes the process completely inefficient as the person taking the orders has to pause every two minutes to call out orders, pass out food and retrieve tarter sauce, malt vinager and what have you.
Pros: The view is nice...and you get to look at it for a LONG TIME while you wait in line
Cons: The service is slow, slow, slow, slow, slow
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