Michelle Garcia was nice enough to go out to the house and look at the carpet and call me on her cell phone while out there. She mentioned certain rooms that may need cleaning , as well as the high traffic areas. She said honestly when they evaluate a residence for a return of their deposit, there is no where on the list they can check off (clean the carpet) they only have (replace the carpet). Well that's not fair to the customer I would think. Anyways, she said she would have her carpet people come out to see if the carpet can be cleaned. I told her again, if necessary, I can hire a company to come out and clean the carpet and then if it doesn't come clean, then I can see why I wouldn't get a portion of my deposit back. I haven't heard from her anymore but I will be e-mailing her again today. We'll see if I get a response. I just think you should be fair to your exiting tenant and clean the carpet as most apartment complexes usually do. Note: I did not own any animals. So I'm not sure why they are stalling to clean the carpet. I would not recommend them to anyone and I don't expect to get even a portion of my deposit back. Just understand those facts if you decide to rent from them.
Pros: If you look hard enough, they do have some great houses.
Cons: Dont' expect your deposit back & always hard to get in contact with a real person whether you are a potential or current tenant.
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