I can honestly say that I will never recommend nor go back to LUSH again. I moved to Indy a year ago from CA and found LUSH online. After reading reviews I was hopeful that it would measure up to the standards I had come to expect from nice salons that charge nearly $150 for a cut and color, but was disappointed. In the 11 months that I was a client there, I went through three different stylists.....not by choice. Twice I showed up for appointments and the stylists were no longer working there and no one had bothered to call me to let me know (or ask if I wanted to reschedule with someone else.) They just pawned me off on whoever was available in the shop at the moment and of course I was willing to take a risk because I didn't want to wait another 3 weeks to get an appointment. My 3rd stylist was Kylie, and I was satisfied with her, but lo and behold I got a call last week that she was no longer with the salon so I would need to reschedule with someone else. (Funny that someone else posted on here that they knew she was gone on June 22nd yet I didn't get a call until a few days before my appointment.) For me that was the last straw. It is a very poor reflection on a business that either it cannot retain it's employees, or has made mistakes in hiring. There are good things about this salon - as most others stated the people at the front desk are VERY nice, and from observing others getting extensions they did a great job. But many of the stylists seemed extremely full of themselves and I witnessed an instance where one in particular was downright rude to another stylist and belittled her in front of me and another client. That is unbelievably unprofessional and uncalled for and it's unfortunate that it was done in front of clients. Obviously I am in the minority and many people have had great experiences there, but having gone to salons in California where they know how to treat clients, LUSH is not anywhere even close to the same league.
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