I just bought a brand new 2007 Acura MDX fully loaded for my wife. To assist me in keeping it clean I decided to purchase a VIP service program from Carolina Auto Spa. Two days before leaving to go on vacation my wife decided to take the car in for a quick wash. Twenty minutes later she comes out with a $4,000.00 worth of damage. The car was finish; she just need to inspect it and leave. For some unknown reason after the person has finished wiping the car down he decided to move the car; there were no where to go but foward. Instead of putting the car into drive to go go forward (the pole and cars was behind him) he put the car in reverse causing the car to back into the pole. Correction he back on top of the pole. We call the Cary police to file a report (there was a person from the Cary Police department watching the entire event). The Cary officer took the report from my wife, the manger on duty and the person that back the car on top of the pole. During the time the Officer was speaking with the person that back the car onto the pole "are you telling me you do not have a driver License at all (out or in state license). The reply was "NO". We ask the manger on duty to call the owner Mr. Karl Murphy the president of Carolina Auto Spa; we like to speak with him about this incident. We did not hear from Mr. Karl Murphy until much later. He did not show up the day of the accident, nor the day after as planed. I stopped by on a number of occasions, he was not available . I finally was able to speak with Mr. Murphy in person (I bump into him at the store when I was leaving him the bill).
Mr. Murphy was not sorry about the accident "that is what insurance is for", he was very much aware the hiring practice at his business "hiring of unlicense drivers". He said it was perfectly legal. His overall attitude was poor, he really does not care about his customers, nor his business practice. If you had damage done to your car ask yourself the question. Why???
SB
Pros: None
Cons: The President of Carolina Auto Spa does not care about his customer base.
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