I received a gift card at Christmas and was so happy to get pampered. I call to make my appointment for a massage ,facial and hair services and I was shocked!! Ashley the receptionist was so rude and obnoxious, I couldn't believe the owners would allow her to deal with the public on any level. I felt like she didn't care about anything or anyone, especially not me, maybe she was having a bad day. I finally got my appointment, what an ordeal. I showed up for my services. I went to the reception desk and there was no one there. I waited and waited for about 10 minutes, finally someone came to the desk. The receptionist said I was late. I replied to her and said no, I was on time and that I had been standing at the desk for 10 minutes. She just gave me a blank stare then said we have to get you into the Spa right now. I found out later her name was Ashley, the same girl I spoke with on the phone. Bad start for me. The rest of my day at Zimbali continued as it started. It was very disorganized and frustrating. I really didn't get any instructions on what to do or to expect. The staff didn't seem to be interested in being helpful. I ask to speak to the owner, Ashley said they were not there, so rudely I want to scream. I had been to Zimbali about a 1 1/2 years ago and it was great, the owner Traci gave me a facial it was the best. Her husband checked me out and he was so nice and helpful. I understand they sold the company last October. The new owners have made quite a few changes. I must say, not for the better. I don't think I will go back again.
Pros: You've got to be kidding me!!!
Cons: Rude receptionist, unhelpful staff, absent owners
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