I have been to Beau Rivage 7 times in the past 7 months. 3 of the times we used the Spa services. The last time we went they were crowded and overbooked so they cut short some of the service times. The problem was reported to the Spa desk and we were told the manager would call the room by a certain time. We waited, no call. We gave our cell pho numbers and were told to expect a call and still nothing. I sent an email 4 days later on 5/23 and still nothing. We had another small problem with housekeeping throwing away a box of receipts that was on the night stand. We filed a report with Security and received no followup on this from 2 months ago. I have previously enjoyed the clean safe environment and the professional staff. However, with the lack of response you get when you do have a problem I think I need to find another Hotel to spend my money.
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