On March 1st my wife and I had dinner for the first time at Sip and were impressed. The food, wine selection and the service were excellent. We were enthused that finally we had and upscale restaurant in Issaquah.\r
When we checked our credit card bill, however, an extra $5 had been added. My wife keeps receipts for everything and when we checked our receipt it was clear that I had left a $30 tip (20%) but $5 had been added that showed on the credit card statement but was not reflected in the bill I signed at Sip. Our waiter that night was Eric. When I took the evidence to the restaurant a young man named Nathan listened to the story. Eric was there working that night. Nathan felt that a very perfunctory apology and a $5 refund to our credit card was satisfactory. When I said that I doubted that this was the first time Eric had done this and that he didn't seem to be taking this as seriously as I did, he stated that he had to go talk to Eric, as though that was quite a chore for him.\r
I felt this young man just wasn't experienced enough in customer relations to properly handle the situation so I contacted the the company who had sent me an e-mail touting the virtues of Sip Restaurant. On may 18th I received an e-mail reply from Lauren Hunt with the title ""event coordinator"" for Sip Restaurant. She said she would iinform the management. I am assuming the management thinks all is well, since I haven't heard from them. Eric the miscreant pilferer gets to keep the 20% tip and I assume his job. \r
Its a nice place but should you decide to eat there check your restaurant receipt against the billing on your credit card statement.
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