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Awful service, don't care attitude - Review by citysearch c | Los Gatos Brewing Company

Los Gatos Brewing Company

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Awful service, don't care attitude 6/3/2007

Finding a good Sunday Brunch in the South Bay is a challenge these days. I decided to try the Los Gatos Brewing Company a place I had sometimes visited for a beer and bar snack. With my wife and daughter we arrived at 10:00 a.m., there were about 5 tables seated and no line. The waitress appeared after 5 mins and we ordered some Mimosas which arrived in about 5 minutes. We ordered. After a further 55 minutes the restaurant was now filling up we noticed that many people (who arrived way after us) were tucking in to their food. The waitress explained that the computer had screwed up and our order didn't make it to the kitchen. A table next to us had now summoned the manager and were told to be patient! How about some corrective action? No just wait and it will be right out. Our food took a further 10 minutes. The waitress continued to try to be humorous which irritated us. Apologies, a visit to the table by the manager perhaps a free Mimosa - no chance. They just don't care. Won't go back and advise you to avoid it. Los Gatos has some great restaurants. This isn't one of them. more
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