I've had Time Warner Cable in Austin for 5 years. When I first signed up I could call with questions about my account and get someone on the phone immediately. Now the hold times are very long, up to 1.5 hours. They have an option where you can get called back later. \r
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I have moved several times and they've always installed the cable jacks for free. Now they charge $100.00 to do this. \r
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The service itself has always been fine. There was a bad storm and knocked the lines down. They came and fixed it within a few days. The internet and cable has always worked well. \r
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My issues are more with the sales practices and the customer service.\r
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I switched to Grande because they only charge $30 for an exterior wall installation as opposed to Time Warner which charges $99 according to the sales rep. Also the Super hi speed internet is a bit cheaper and they give you a 10% discount for two services. \r
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Time Warner is going to have to improve their service and prices to keep up with local competitors. They are such a large company which makes it more difficult to adapt to market trends.
Pros: Good service
Cons: Prices higher than competitors, customer service has gone downhill, the line is busy!
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