I went to Penang in Boston Chinatown this past weekend and was very upset with the service and how they handle our situation. We order Roti with Curry sauce and when I scooped up the sauce, I found a coc*roach in the curry. We presented it to the waiter and he showed the manager. The waiter came over and continuing serving us like nothing happened. We requested for him to change our plates as some of us already place the curry on our plates. It took almost 10 minutes for us to get new plate, but not without getting up and getting another waiter to come over to give us the plates. The appetizer was never removed from our bill, we actually paid for something we didn't even touch. This is completely upsetting. On top of that already lost our appetite of eating when finding the coc*roach in our curry. We never received a simple apology or even appropiate service throughout our meal. This was extremely disappointing as I agree that I do enjoy the food there, but I will have to revisit the idea of ever going to such a place.
Cons: Inappropiate ways in handling mishap food.
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