I myself am in the food service industry and am very forgiving if the service is just OK. The service at Sushi Ai was beyond awful. There is no excuse for what we went through. Our waiter was cold and I could barely hear him. It felt like fifteen minutes after he took our order the soup and salad came out. The soup was almost cold. I got my sushi and then some twenty minutes later we were still waiting for my boyfriend?s filet mignon. Our server came over and quietly said, ?Sorry it is taking so long,? and ran off back to the kitchen. My boyfriend looked so upset and we wondered why he didn?t tell us how much longer it would be. Still minutes later no steak. Our waters were empty and we were upset for not going to Outback like we had talked about. \r
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When we got the steak it was black on the outside, really small, and I believe it wasn?t really filet mignon. For $21 bucks I expected a nice piece of meat. It looked like they had taken the meat and tied a string around it while they cook it to hold it together because when we cut into it, it fell apart. And we had to ask for a knife and fork. I understand it is a Japanese restaurant but how are you suppose to cut a steak with chop sticks? We should have sent the steak back, but my boyfriend ate it because he was starving by that point. When they waiter asked how it was, I said ?awful.? He said sorry and took our plates. I grabbed the menus that were still on our table because our waiter never took them off and pointed out that we never got our rice that it said we would get with the meal. Again all he said was sorry. What I would have said if that was my table, ?let me get that for you right away,? not sorry. \r
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I regret not asking for a manager, but the server knew we weren?t happy and choose not to do anything about it so whatever. I will never go there again. There are a ton of restaurants around Schaumburg that far surpass this place.
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