I would like to respond to the two reviews here, especially the most recent one. I live in the neighborhood with my family and have been a member of this video store since the year it opened. They've always had the most unusual, varied, interesting selection of any video store I've ever visited. The store was also always very user-friendly, with a drop box, reasonable rental rates, and quick service. BUT there were a few employees who marred the experience by being rude. No doubt about it. In the past couple of years though, my family and I have had nothing but the best interactions with sweet, helpful, and oftentimes scarily knowledgeable employees. At one point I even made a comment, about a year back, about how nice everyone was and how different it was. The employee I was talking to said, very seriously, that they had had some not-very-nice employees, who were now no longer at the store, and that they ""only hired nice people now, and people who know about movies."" Well, it shows, and in addition they've really re-organized to make things easier to find, and have expanded their selection. Also: they have two day rentals now! Probably my last concern was that it was hard to return the movies on time sometimes, especially with my younger kids. Now with the two-day rentals, it's not a problem! My family, and our friends in the 'hood, are now die-hard Reel Lifers! I would also like to add, that neither my family or ANYONE I have ever known who rented at Reel Life, has EVER received an erroneous charge on their credit card. EVER. Yes, it is a ""Mom and Pop"" store, and God knows those are fast disappearing in the neighborhood -- the city, no less -- and they should be supported. Especially when they are as fun and interesting as Reel Life!
Pros: Short lines, personable service, unbelievable selection
Cons: One day rentals were sometimes a pain, but now they're two day rentals!
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