I had gone to see her several times. Being pregnant, one morning I woke up feeling very green. I called to cancel the appointment that morning. Instead of a sympathetic understanding, Lana drilled me. She told me how bad that was for her business and so on. I gladly found someone new with some customer service skills in Los Gatos!
Cons: You can hear loud banging next door from the karate sudio. It even shakes her walls!
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