This family operates a rather dishonest business. I was there on two different days with two different daughters. At the Harvard Square store, Daughter #1 was given an eye exam (without dilation of pupils by request), and was told the charge was $65 for which she owed a copay of $10. So far so good. We then went to Porter Square to choose frames. She chose a pair of Ogi frames and Mr. D. (husband of Dr. D) quoted $395 with a 10% discount. The lenses were $150; total with tax just over $500. Two days later, I went back to the Harvard Sq. store with Daughter #2; she was quoted $110 for the basic exam (the same exam - no dilation- that cost $65 for Daughter #1), $75 for the contact lens exam and $75 to suggest a new brand of contact. She has no insurance coverage for optometrists. When asked for an explanation of the discrepancy between the two prices for the basic exam, Dr. D rudely told me that we could leave as she had other patients and did not have time to deal with us. Daughter #2 kept the brand she had and paid $185 for the exam. This unpleasant encounter led me to question the price on Daughter #1's glasses. Other places in Cambridge were selling the same glasses for less: one quote was $230, the other $249; she paid $355. Back at Porter Square, Mr. D said that their price was not incorrect. My daughter said that she then would like to return the glasses, at which point, Mr. D called Dr. D and asked her what to do. She said to meet the lower price. After calling the other company, Mr. D reimbursed my daughter $125. Yes, a gain, but we still paid $45 more for Daughter #2's eye exam and I can't help but wonder if the charge of $150 for Daughter #1's lenses was not also excessive. The lesson of our experience is to check out prices before buying frames and call around to see what the fees are for exams before scheduling an appointment. This experience leads me to strongly suggest anyone looking for a fair deal avoid this "family business".
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