Went there on a recommendation based on past reputation, which was good. Apparently, things have changed dramatically for the worse. My experience was terrible and I would never go back there or recommend Northville Collision to anyone I liked. Very shoddy work. Parts were improperly installed and not aligned correctly. Out-of-sight fasteners were not installed - 2 out of three screws that hold the inner fender were not installed, trim clips incorrectly installed, or not installed at all. The paint was a mismatch and I had to argue to get them to fix it - which they got closer, but still never matched. Work that was supposed to be done was not and I had to go back repeatedly to get them to make good. They tried to get me to accept a bumper from an earlier year that was obviously not the correct bumper - and expected I'd still pay full price. The owner was always nice and reassuring - but they just never performed. I paid around $3,500 for body work and paint - and went there trusting they'd do a good job and I'd get my money's worth. Neither happened. I had to pay another shop to fix their shoddy work and I was seroiusly overcharged for the work they did. After the fact, I learned that several others have had similar experiences and the mechanic shop that originally referred me to Northville Collision, has since stopped sending people there. Wish I'd known.
Cons: Poor quality. Sleazy: reassuring promises and no follow through.
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