Lets just start off with that they sold me a car that had cigarrette burns from the back of the car to the front of the car along with red cool-aid stains all over the back seat. And the smell of the car was just awful. It smelled like a dirty nasty musty old hotel room that has never been cleaned!!! Absolutely HORRIBLE! Also let me tell you that I am originally from that area but now I live 4 hours away. I called in advance and they said they would help me, they know just the car for me.....2 days later they were still looking for the car???!!! They had no clue where the car was at!!! While they were looking for the car they had me test drive the same car I was purchasing. The salesman told me that the car that I was test driving is exactly what I was buying.They finally found it and said they were having it detailed and getting it all ready for me. By this time is was Monday at 3:00 PM and again I live 4 hours away. When I finally was able to see the car.....I was mortified. They said they would fix everything the next time I came into town.......Well beings I had to go because now it was going on 6:00 and I was so LIVID, I drove home. I called them that Monday and emailed pictures of everything and I said that there is no way I was paying for that car. They said fine the next time you come into town we will put you in another one. It was told to them that I was coming in Easter weekend and they said they were ready...So on Easter weekend I drove back to Illinois and dropped my car off. It took them until April 27 to get the papers printed for the car that they said they were going to sell me. That was 4 weeks later. Mind you that they said they paid off the first car but yet I am still getting phone calls that it has not been paid and Newbold is saying that they paid it. I WOULD NEVER BUY A VEHICLE FROM THIS PLACE!!!!!! They make Auffenberg St. Clair Auto Mall look like Angels!!!!
Cons: They do not return phone calls. They give you the run around. They tell you one thing and do another!
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