I've been brewing for several years and still have questions, maybe I'm just a slow learner .. . New yeast, grains, whatever . . . Every time I go here it just crushes my soul. Business must be good because the staff tends to be rude, ineffective and just generally snarly. I definitely agree with the ""glazed look"" comment regarding the staff. I asked about ordering a replacemnent thermometer for my ""water purification unit"" which I purchased there. Was assured they would order one and it would be available in a week. When I called a week later, they hadn't placed the order and really didn't seem too concerned. It's really a shame the service is so poor because it's close to my home and the selection is incredible.
Pros: Selection
Cons: Service
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