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Customer service? - Review by citysearch c | Orchard Lake Pet Resort

Orchard Lake Pet Resort

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Customer service? 5/21/2007

I had been bringing my dog there for 6 months and the last time I brought him there was definitely the final time. I went to pick up my dog and the staff had ""accidentally"" GIVEN my dog to another owner! She said she was sorry, but they looked alike and the collars got exchanged somehow. After many hours of trying to get a hold of the other owner, I finally got my dog back. Pros: Decent grooming Cons: Poor customer service more
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