This response is to the false statements being made by Carol Coen with regard to her experience as a customer of Paesano's restaurant. Paesano's restaurant has been in business at South Beach for over 30 years. A restaurant does not maintain such longevity unless it has satisfied customers. Our customers are not only tourists but repeat local customers, as well. Ms. Coen states that we charged for bread. This is false. We have kept a record of her bill and charge which clearly shows that she was not charged for bread. She claims that a 17% gratuity was added on without notice. This is also false as our menu clearly states that the 17% gratuity will be added to the bill. Then she made a statement that she was poisoned. Our response is that we served 24 meals that evening of the same dinner that she ordered with no one complaint. (only compliments). When we did receive her complaint we simply asked Ms. Coen to provide some type of proof that she had fallen ill because of our food. She refused. All she ever did was demand a refund and made false statements when we refused her demand. Paesano's can provide numerous favorable reviews of our restaurant. Paesano's enjoys an excellent reputation which it has earned after more than 30 years in business.
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