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TERRIBLE customer service and Hope you have a repair kit on hand!! - Review by citysearch c | Mathis Brothers Furniture

Mathis Brothers Furniture

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TERRIBLE customer service and Hope you have a repair kit on hand!! 5/29/2007

Horrible! I would NEVER shop with these people again! They own several furniture stores in the OKC area and delivered trash. I called, couldn't get ahold of them. When I did, I told a woman in the finance dept. that I got cr@p and she (Wanda, she said her name was) told me ""Well, you BOUGHT their cr@p!"" NICE JOB! Wonder how much they would have sold if I had repeated tahat conversation loudly on the salesroom floor! Not much, I am guessing. Finally, after 2 months of garbage, I was able to swap furniture only to have damaged stuff delivered. The delivery people cliamed they didn't ""see"" the HUGE piece that chipped off..right in front of your eyes. UNbelieveable! Then, again, redelivered a different piece that was damaged. Tried to call them twice, no returned phone call. I gave up. And, I warn EVERYONE not to purchase from ANY Mathis Brothers store. Pros: NOTHING Cons: Horrible C?S and merchandise is LOW, LOW quality. more
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