I've been going to Dr. Shapiro for about 15 years now. His location is not even convenient for me, but I continue going to him, as he's always been wonderful to deal with. In general all my dealings with his office have been without incident; I always deal with his wife when re-ordering contact lenses and she's terrific. I can't confirm that the name of the woman at the front desk that I dealt with last time was Yolanda, I didn't ask, but I if it was her, she's maybe the rudest person i've encountered in a professional setting. There's nothing worse than getting attitude on the other end of the phone when making a dr. appointment. I don't think that expecting someone to be professional and courteous is too much to ask.
Pros: He's a very calming presence
Cons: Whoever answers the phone should be fired and never deal with humans again. The absolute bottom of the barrel.
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