To kick things off, the waiter brought me a glass of warm water and my friend a glass of water with ice. Umm ok. So I try to bring it to his attention but he flat out ignores me and walks away. Eventually after 3 or 4 unsucessful tries to get his attention, I get the BUSBOY to bring me water with ice.Ok weird but not exactly a deal breaker at this point. The waiter comes back 20 mins later to take our order. We order two rolls and then the great wait begins. We sat for 45 minutes politely waiting. For two rolls. I look around and see people who came in after me finishing their meals. Enough is enough so I finally flag the waiter down after hes obviously been ignoring our table. I question him about the food..he says he'll go check it out. He never comes back. At this point I get up and ask the hostess for a manager. She goes off to find him, comes back without him,says she is actually the manager( yeah right) and whats the problem.So I tell her the waiter has been ignoring us, wheres our food and why was my water warm and my friends cold? Whats that all about??? She mumbles something about running behind. This is clearly a lie because there were people who came in after us who were finished and leaving .Also one glance at the lounging sushi chefs suggest otherwise.So she calls the waiter over. He then proceeds to call me a liar and say that there WAS ice in the glass . So I inform him the the busboy was responsible for my water being cold and not him. He then tells me and my friend to ""leave and never come back"" with a wave of his hand like its our fault he didn't bring us ice, that he ignored us repeatedly, that we waited an hour for two veggie rolls. To wrap it up,go to Sakura at your own risk. Don't expect prompt service. Don't expect friendly waitstaffs.Don't expect to ever see a manager if anything goes wrong. I can't comment on the quality of the food. I never got it.
Cons: Slow to non existant customer.
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