As a veterean restaurateur, I am overly understanding of the dificulties of running a restaurant. Five of us went to Louie's Backyard in Key West because I was there years ago and loved it, but when I and another guest at our table of 5 ordered our Shrimp entrees ""Well Done"" because we (the paying guests) just like it that way...I was told by our server ""oh, don't worry they cook it."" Guess what, it came out not ""Well Done."" The server stopped by to ask how our meal was. I said ""not cooked enough"" (but who wants to wait for a sauced entree to be completely re-made while the rest of the table is already eating.) No manager ever stopped by to ask how our meal was. Experience ruined...and a couple hundred dollars wasted. \r
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I Just read another review about Louie's on the web and now I am REALLY GLAD a manager never stopped by our table. Seems a diner from Chicago tried to return an unsatisfactory meal..Diner was told by mgr he couldn't and would have to pay for it...he was told Police would be called...they were, Guest was threatened with arrest if he didn't pay for meal. (I would have comp'd guests meal AND given a free return card...but that's just me, who's made lots of $ in this biz) I asked the concierge at our hotel what is going on at Louie's Backyard. He said they are arrogant and he stopped sending hotel guests there. Restaurant's like Louie's give a bad name to to other restaurants who treat people with respect. Yes, Louie's food is creative, but good food + poor treatment = a bad experience, and there are plenty of other places to get ""a great meal"" in Key West.
Pros: Location
Cons: Service policies, attitude.
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