All fees and total costs not disclosed due to poor communication. When I was given verbal cost of repair, no mention was made for additional hourly labor. I was very explicit asking what the repair cost covered as I did not want to pay additional. When I was called to pick up the laptop, hourly rate was added. When I balked at the cost they pulled the harddrive, erased the software and handed me the empty harddrive. Very petty and unprofessional. They then charged for bench time when I chose not to give in to the additional hourly rate that was not disclosed originally. Will not do business with again.
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