My husband and I booked a Jr. Suite in this historic Portland landmark for my 50 BD 2 months in advance. When we called to confirm reservations (the day of arrival) they said they gave us a ""complimentry king room upgrade"". The ""complimentry room upgrade"" was anything but that, no fireplace and only a bed not a suite! They tried to put us in a lesser grade room because suposedly another couple decided to stay an extra night and they gave them our reserved room. I've never heard of this of policy, if another person decided to stay another night spur of the moment they should have be given the lesser of the 2 rooms, not someone that booked so far in advance. When asked to speak to a manager, she eventually tried to make up for it by putting us in a Parlor suite. Although, I believe it was worst of all the suites they had. Our view was the roof with the sound of the ventalation system running all night, the room had no way to play music (CD's) yet we were told our clock radio had AM/FM (not!). I guess they tried to make up for it by putting balloons in the room but still I was disappointed we didn't get to stay in the Jr. Suite as planned and reserved. At this point I don't know if I'd stay there again, I'm not the first reviewer that had an ""over-booking fiasco"". They need to parctice what they preach and stick to the reservations each and every person commits to with that ""credit card garantee"" otherwise why even bother with any ""garantee"" from either side.
Pros: Location and Lobby
Cons: Advance reservations mean nothing. They overbook rooms frequently just to keep hotel full
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