I just got back from a stay at the Disneyland Hotel and it was NOT a pleasant experience! First, I had to wait 30-40 minutes to get checked in. Thank goodness My child was 13yr and not a toddler who can't wait that long. I was not pleased that they only had 3 ""Cast Members"" working the desk while there was 4 other ""Cast Members"" just laughing on the Conciegre side. I thought if I stayed at a Disney Hotel, I would get better service. Boy was I wrong!!! I got Superior service at the Best Western Park Place Inn compared to this place!!!
Pros: Wake Up Calls
Cons: BAD SERVICE ALL AROUND, VERY RUDE so-called LIFEGUARD, LONG WAITS To Check-in, NO BELLHOP HELP, Bad Service @ Goofy's Kitchen, DIRTY ROOMS and RIP OFF FOR WHAT YOU PAY FOR!!!!
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