As a visitor to Boston, we had very high expectations after reading all the great reviews. We made our weekend reservation way in advance, requesting a 7:30 seating, but opting for a 6:00 seating because they informed us that there were no other later reservations for two available. When we arrived, the hostess staff was not very welcoming or polite, they rather chatted amongst themselves. To our surprise, the restaurant was 80% empty. It filled up as the night went on, but only to 75% capacity. I'm sure we could have had a 7:30 seating after all. The decor was uninviting, rustic charm meets martini lounge, quite unmatched. The tables for two were very close together, making it uncomfortable being next to other couples. (Ask for a window seat if you end up going.) The wait staff wore jeans. For the price you pay, I would have expected better service, better dressed servers, and larger portions. Overall the night was a bomb. After Union, we went back to the hotel and ordered room service.
Pros: location
Cons: decor, wait staff dress, small portions, reservations ""unavailable for desired time"", although many empty tables
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