It was my first visit and my husband had purchased me a gift certficate so I was looking forward to my appointment. The person who scheduled my appointment by phone had asked me to arrive 5-10 minutes early to fill out paperwork. I arrived 5 minutes early and filled out the paperwork in the waiting area. 20 minutes later I still hadn't been serviced. I had to ask the person at the front desk how much longer it would be. They said they had a wedding party and were running late. I wouldn't be seen until 30 minutes after my scheduled appointment. When I said they should have called to let me know they said they do normally call when they're running late and apologized. It was very disappointing for a first experience--I left and haven't rescheduled yet. Hopefully if I do it will be a good experience.
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