We always try to shop locally and support Austin-based businesses, but we won't be going back to Bark & Purr after the encounter with the owner today. My girlfriend went to get our cat some lite cat food, as recommended by our veterinarian, because our he had leg surgery and needs to keep his weight down while his leg heals. The owner interrupted my conversation with a staff member and asked, "Why are you getting lite food?" As I began to answer he interrupted and began to explain why lite cat food is a "farce" and I shouldn't get it. I explained that I actually know some about the differences in cat food and was wanting to follow my vet's instructions. Again, the owner cut me off and said, "Well, I do this for a living." The owner then walked away and I asked the staff member who the man was and he informed me that was the owner. I then asked why he stocked a food he thought was a waste of money and a farce. Shaming your customer and making them feel stupid is not the way to gain business. We will not be going back.
Pros: local
Cons: rude staff
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