I took my beloved dog "Ben" in to this hospital and found that he needed to be euthanized. It was a very sad experience and needless to say very emotional. They told me they would call me when his remains were back from the crematorium. I waited and waited and waited...no call after ten days. I called them to check on the status and to see whether they even had my correct phone number. Yes they did have my correct phone number. Then she put me on hold to return with this comment... "Yes we have THAT here!" I asked for clarification (certain that she would not be referring to my pet "Ben" as a THAT.) She then went on to refer to him as a THAT two more times. After me asking her again why she would refer to an animal whose name she had right in front of her as a THAT she referred to him as an IT! When asked why I received no notification of Ben's remains being there, she had no answer for me. I feel as if my the end of Bens life was treated very callously by these clueless people. I have had to send many animals to Rainbow Bridge and have never been treated so poorly. I would think twice before using this hospital for any of your animals needs since they seem to think pets are just objects. I think most pet owners (companions) do not agree with that sentiment at all!
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