I have been to a couple of spas in the Kansas City area and have not been able to find the experience I was looking for until now. I was looking for a few hours to spend away from everything without having to leave town. I got the Shine Classic package and I thoroughly enjoyed it. My massage with Cardon was excellent. He allowed me to relax completely. I had reserved the steam shower (which you are free to do at no charge if you have a service of 60 minutes or more) and it was very nice. After my facial with Erica my skin looks great. I have never had such a professional facial except at expensive resort spas! This place was not that expensive and I felt like I got a great value for my money. In response to the reviewer who mentioned the stairs, it was not a problem for me. The staff scheduled my appointments so that I would not have to go upstairs until after I had showered and changed back into my clothes. I had a manicure and a pedicure upstairs after my facial. I was never rushed to my next appointment, as they had scheduled time in between to have some tea or a snack. It was also raining on the day I visited, but it was a weekday and I had no problem finding parking in the lot across the street. The reason I only gave four stars instead of five was because there were some issues with changing my packagae a few days before. The day before when they called to confirm, some of the services were not upgraded, and I don't think my pedicure was ever upgraded to the Duluxe Spa pedicure. They did charge me fifteen dollars less than the package price though, without me saying anything about it. Also, on the spa menu it says that packages come with a 'spa sampler' which I didn't receive, but probably could have asked for, and a snack, which I got the impression would be offered to me. Instead I just helped myself to tea and a granola bar. Overall the experience was superb. Once this place smoothes out some of the wrinkles in their operation, I know it will be a five-star esablishment!
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