We were in need of a local vet to clip our dog's nails and express her tushie glands (the ""a"" word is apparently not allowed on this site). Last week, we made an appointment for 6pm this Tuesday night (which I believe is the only night of the week that they have evening hours). My wife rushed home from her job in Manhattan, picked up our dog, and hurried over to this vet in the freezing cold. When she walked in shivering at 6:15 pm, the receptionist declared that she was late and refused to admit her for her appointment!!! My wife apologized, explained that she got there as fast as she could from her job in Manhattan, and assured the woman that the nail-clipping and expression would be fast and would not affect the rest of their appointments (both services take little time). Still, the receptionist refused to begin the paperwork or summon the vet and essentially threw my wife and dog back out into the freezing cold!!! In what world does ANY service person refuse a customer for being 15 minutes late??? I am absolutely OUTRAGED. It is the rudest and craziest thing I have ever heard. My only solace is that the thousands of dollars that I will undoubtedly spend caring for my beloved pet over the years will be going elsewhere. If I were you, I would stay away!
Pros: If they weren't unspeakably rude, the location
Cons: Unbelievable lack of accomodation, rudeness
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