I have a facial once a month and have not yet found a good facial spa. Tried Spa Sydell in Gwinnett couple years go and was not impressed. So I thought let's try the Forum location b/c it could be a more upsale location. The first floor of the spa and water feature was nice. The elevator took me to the 2nd floor and again the decor was nice. I paid $85 for a 60 mins Sydell facial and the service lasted only 50 mins. I felt the service was rush, no detail extraction done on my face. The facial massage lasted only 5 mintues when I told her specifically I like alot of extraction and massage to be done on my face. She did not use any hot warm towels on my face and the towel texture was rough (cheap towel!) I did not get pampered and was disappointed with the service. Will never go back.
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