Bought the day at the spa/ champagne lunch package. Grossly disappointing. The massage, actually hurt I had to pull away from the girl 2 times she was hurting me so badly. The facial consisted of me and my friend (girls day out) in the same room with 1 woman going back and forth between us. The manicure and pedicure were a joke. The girl doing my manicure sprayed my hands, legs, arms and feet with rubbing alcohol and then dipped my hands in paraffin. No lotion just pure alcohol and then the hot wax. As a result I have an unsightly rash on my hands, arms, feet and legs. She did not push my cuticles back or anything, basicly just washed my feet and hands and painted on some polish. Lunch consisted of a turkey sandwich and potato chips, not exactly what comes to mind with "Champagne Lunch". The champagne was actually 1/4 glass of champagne to 3/4 cranberry juice. I was bumped on 2 separate occasions by the haridresser as she didnt have time for me, even though I called a week ahead and acheduled a haircut. I was trapped in this "day spa" for 6 hrs and spent a minimum of 3 hours waiting on some part of the package. As a result Carol sent me a gift certificate for a free haircut, but said "they had done nothing wrong". If overbooking, and understaffing, false advertising and fraud are doing nothing wrong then well she is right. I would be suspicious any review saying this "spa" is worth a visit . YOU GET WHAT YOU PAY FOR. Dont be sucked in by the bargain price. Go to the Spa At West End!
Pros: Leaving
Cons: Arriving
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