Well, this review is a LONG time coming. I wish I had looked at other reviews before visiting her office. The time I have invested in trying to see or communicate needs to the Dr has far exceeded the time she has spent doing the same for me. This office and staff need an efficiency expert. The staff are rude to each other in front of patients. The staff often treat patients like an interruption to their daily tasks. The wait times remind me of Disney World in the high season, but without the sense of satisfaction when it's over. A staff member actually told me to walk to Rite Aid to use a pay phone to call me ride on my third visit. That was the last straw. After I had waitied for the Dr for over an hour and needed to get a ride home. I have left four messages on the answering machine and always had to call back and get a person to have my issue addressed. It took me 5 days to have a prescription filled. Either they need to define their core business strategy or taken on fewer patients. The Dr. needs to be less involved in the organization of the business. If you don't check messages, do not offer an answering service for anything but emergencies. If the Dr. is running more than 15 minutes behind, if the client a courtesy call and offer to reschedule.
Pros: The Dr. seems to have good intentions
Cons: Good intentions aren't enough
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