I would not recommend this business under any circumstances.\r
\r
Using a flashlight and a screwdriver, the MJA mechanical service representative spent five minutes looking at our furnace before saying there were cracks in heat exchanger. \r
\r
This is all he did. He used no other tools, nothing to test for the presence of carbon monoxide - nothing. A fast visual inspection and a quick payday.\r
\r
Their representative did not clean the furnace, which is what we were paying for and what is stipulated in the sale agreement for our house. I asked him to clean the furnace - twice - and he refused, saying that the furnace needed to be replaced. The representative then collected payment and a signature and left.\r
\r
At our own cost, we had a second company come out 3/27/2007. \r
\r
Their representative cleaned and inspected the furnace, a process which took over an hour. \r
\r
Their inspection report shows no recommendations. The furnace is fine.\r
\r
On 3/27/2007 I called Mike at MJA Mechanical and gave him the above statements. Mike explained that if I canceled the check that they would take actions to claim payment for services rendered. I explained that services had not been rendered - that the furnace had not been cleaned, and that I expected someone to clean the furnace - and that is why the check had been canceled. Mike's counter-argument hinged on the legal fine print of the document his representative had required me to sign before leaving. \r
\r
I then explained to Mike that I would file a formal complaint, and also send a second check. I explained that if he failed to produce a refund that I would mark their response as unsatisfactory, and that it would show on their permanent record as a dispute that was not satisfactorily resolved. Mike said that was my choice.
Cons: They're in the business of selling new furnaces, not doing work
more