I have been a patient of LOCC for 3 years. Although I do not see Dr. Fenton primarily, I have had sessions with him. His bed-side manner is somewhat more detached than I personally prefer and on occassion I found him to be slightly patronizing and rude; however, he does seem to possess the necessary skills to ensure patient treatment and recovery. His office practices and procedures are not reliable as Dr. Fenton is known to change office procedures without notice and that can cause extreme difficulty for patients in the process of major decisions or changes (such as cooperation in leaves of absence from work, requirements for more face-to-face appointments for prescription refills). Dr. Fenton is not flexible and is generally unwilling to make exceptions to any office procedures/requirements, despite the circumstances or previously agreed-upon arrangements. This lends a credibility/dependability issue with Dr. Fenton. The front office staff is attentive, courteous and kind, though a bit harried and can be unorganized at times. I personally have had insurance billing issues with the office; it would be beneficial for any potential patient to have the wherewithal and willingness to keep all receipts and documentation of all visits. The other professional staff members of LOCC in which I have dealt are extremely capable, supportive, caring, and compassionate. Although I would cautiously recommend Dr. Fenton directly, I would recommend LOCC overall to my family and friends.
Pros: Other professional staff members very caring, supportive, and dedicated to patient recovery/healing. Good location; Free parking.
Cons: Office procedures/policies change often and without notice; Office staff a bit harried and can be unorganized. Archaic scheduling system. Appointments rarely are on-time.
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