On March 17th, 2007, I made a dinner reservation for 7pm of up to 25 guests for my birthday celebration. Unfortunately, this was the most mediocre experience of my life. The waitresses finally came to take our orders, at approximately 8pm. We received our dinner salads another 20 minutes later. During this time we never were offered refills on our drinks nor asked if we wanted any other alcoholic beverages. My guest had to go to the bar to make drink orders which were cheaper than ordering from the menu. I had to ask the waitress about the complimentary dinner rolls, and her excuse was they just received the yeast which had just finished rising and they were cooking the bread right now. The waitress brought out one basket of rolls for 15 starving people at about 8:30pm. The servers finally brought out our food about 9pm, but only brought out half of my guest order. My guest could not eat at the same time; some food was burnt, cold, and incorrect. Half of the party was finished eating by the time the other side of the table received their order. I received the incorrect order, but by this time I was so hungry I just ate what was brought to me. This was supposed to be my day and I had to constantly talk to the waitress and manager about the quality of service, and for my guest to pay 20% gratuity for dissatisfactory service we received is disgraceful. There was a policy on the menu stating that if you have a dissatisfactory experience please speak with the manager to adjust the gratuity. Well, one of my guests spoke with the manager regarding the policy and the manager informed her that because of the large amount of guest we had she could not adjust the gratuity on the bill. Manager made no attempt to appease my guest for the horrible service we received and due to this the resturant has lost future business. I will be contacting corporate about my experience. There were several other complaints but I dont have room to include them.
Pros: Plenty of parking
Cons: Service was horrible and management did not appease the customers
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