my daughter and grandchildren went with me to alpha bakery for lunch. when i got my sandwhich it took two bites before i realized i got egg salad instead of chicken salad. when my daughter took it back to the counter they said they would give me 20 per cent off a chicken salad sandwhich but i had to pay for the egg salad because i ate two bites. the manager refused to talk to me. two ladies sitting at the next table couldn't believe what just happened. they said they have been patrons there for a while but the customer service had been getting worse. they got up and left their food and said they would not return. i have never been treated so rudely before.
Pros: food and pastries good
Cons: worst customer service i have ever encountered
more