I ordered a Charter bus for the week of March 5-8 for my 2nd grade students field trip. Well I called them in October 2006 to find out a quote and to get everything set up. Well the girl who I spoke to at first was very friendly and told me that Michelle would be calling me back. This is not the first time I have used this company so I knew to call in plenty of time ahead because they don't call people back right away. Well I waited for three weeks and finally called them, I asked to speak with Michelle. Michelle said that she did not have my information ready yet and she would call me back in a few minutes. I was very upset by this time. She didn't call that day, she called the next day and told me the price I agreed to it and told her to go ahead and send a contract to the school, so I could get a purchase order. It took her another three weeks to get that to me after I called several times. So after all that was finished and sent to me the school went ahead and sent the purchase order. Well on the day of the trip the bus was an hour late to arrive to the school which is only thirty minutes away, I had to call the company and find out what happened to the bus, they didn't seem to know that we even had a trip. I was irrate by this time. They hired another bus company to come get us so we were almost two hours behind schedule, but with Henderson Charters our trip went a whole lot better. The principal at our school will not use Southern Connections EVER again!
Cons: Everything about the Company! It really stinks!
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