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Terrible customer service - Review by citysearch c | Checker Flag

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Terrible customer service 3/29/2007

They fix have poor communication, charged $400 and did not fix problem, took 4 more days to just diagnose the actual problem. Charged additional $135 after all problems, and they were originally trying to charge another $280. I came in to get car, and the manager Josh was playing 'Tag' with another employee (for real), and I paid and get to my car (where they said the keys were) and there were no keys. After a long wait, and hard search through the shop, they determined they needed another item to fix it. Had me come back a hour later, was not done- then said the next day at 9am- wasn't done until 3:30pm. Don't go, trust me. This story is worse than it sounds. Pros: Place is clean Cons: Communication, Service, Empolyees, Knowledge, Professionalism, and more more
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