We wanted local service, so were willing to pay the premium price they charged. But their attitude changed the minute we signed the credit card charges. They changed the delivery date without apology or any shred of flexibility. The installers were incredibly rude - while I was trying to tell them that they had put the removed refrigerator in the wrong place, they simply resumed their conversation, talking over me as I spoke. Later one complained to me that he had to work despite issues with his knees, because HE didn't have a wife who worked all day so HE could sit at home? then he told me that if HE had lots of money (he actually said 'if I were stinking rich') he SURE wouldn't have purchased THIS package (the four appliances they had just sold to us - with stainless steel fronts) because they were too hard to keep clean.
Pros: none
Cons: rude and unhelpful
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