Well some people prefer location but customer service is critical for me and the Bryant Park lack in every way. I was visiting on a business trip with a co-worker. They gave us the smallest room available (I hope) a cracker box. We asked if there were any larger rooms available and of course no was the answer. Considering that they have no rooms with double beds and seeing it was two of us you would have thought they would have tried to find out a larger room or give us the option to wait for one to become available, but no that did not happen. Two hours later we come back to have our co-worker check in and she receives a suite upgrade. Later that evening, we come down stairs to use the concierge service about dinner and he asks us are we with Serina Williams (I guess because we were black) and recommends a dinner. How many guests of a luxury hotel eat at dinners? After dinner we call down to request a late check-out, do to our event ending after 12noon and the front desk person say's, we would have to call in the morning, it would be due to the weather depending on whether they could authorize a late check out. Moments later, our co-worker (in the suite) calls down and request a late check out and they tell her 2pm. I called downstairs to complain and they give us 2pm check-out also (so we think). The next day, we come back from our event at 1:30 and go to our rooms to check out and our key card is decoded and doesn't work. Check this out, after being locked out of our rooms, we had to show ID to get back in. Never no apologies for inconvience. The only person showing customer service consistently was the doorman. DON'T GIVE THEM YOUR MONEY!!!!
Pros: bathrooms
Cons: small, dark elevators; hard furniture
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