One of my party's meals was sent back TWICE. Once because a hair was on top of her salad (easily seen by everyone at our table).
They ran out of diet coke and did not apologize that I would not be getting a refill of my $2 drink.
Easily the worst lunch I've had in a long time. The chicken in my ceasar salad was boiled and stringy. It really tasted like it came out of a can.
Worst of all- they do not honor coupons printed from their website.
Pros: The atmosphere is very appealing
Cons: Service, food, staff.
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