The food is not ordinary, it can restore you to life at the end of a soul-wearingly bad day. Been enchanted with Roux each time I've been there for dinner. This time, decided to take a group of friends and family to brunch, our server was sullen, unresponsive, unenthusiastic, and at times, just rude. We asked for two orders or beignets, she told us there were three to an order. When they came two to an order, she said, I don't work brunch, only dinner, and they give three at dinner. NO apology, no attempt to make the number closer to what we were expecting. Two of us having coffee had to ask for refills throughout the meal, not once was their an anticipated warm up. When another asked if she thought the trout hash would be as good as the crawfish omelette, she fell silent, and GAVE NO RESPONSE, just ignored it completely. In fact, this happened often throughout the meal, we would ask a question, she wouldn't answer, just drift away, and we'd all lean and ask each other, Did she hear that? Is she going to get us boxes? etc. Bewildering.
The service in the past has been beyond exemplary, it has been impeccable, perfect service, warm and attentive, not stuffy, just genuine and you feel well taken care of. The food is too good, and our past experiences too positive to be too put off from ever coming again, but we are on our guard.
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