Service tech disappeared with a part to our furnace for days. Calls to the Favret customer service line were met with rudeness and uncaring personnel. I was polite to everyone I spoke with because I was afraid if I made them mad they would take even longer to fix my furnace, and even then they were rude, short and unprofessional.\r
Don't leave yourself at the mercy of these people. It is a frightening experience.
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