I wish I had more positive things to say about my stay at The Woodmark, because the setting is truly beautiful and the potential for a stellar experience is everywhere. I stayed at The Woodmark for a wedding on Labor Day weekend, and from the moment we approached the front desk upon our arrival, we received nothing but snobbery and condescension. They were unable to give us the room that we had reserved several months in advance (we requested 2 queen-sized beds), and instead said that they would send up a roll-out for us. Hours later, we called down to the front desk to inquire about the extra bed, and were told very rudely that it was not possible to accomodate us, because the room we were staying in was not large enough, and a roll-out would be considered a fire hazard. No apologies were made, no alternative arrangements were offered, and I find myself doubting that we would have heard from the front desk at all regarding the matter had we not followed up.\r
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We encountered the same condescension and rudeness during our breakfast at the hotel?s ?Waters Bistro.? It took 15-20 minutes for us to get our server to bring coffee to the table, and were treated like we were wasting his time. We also noticed that many of the guests around us were served promptly and received much more friendly service. Unfortunately, we left with the feeling that this is a hotel that prefers to cater only to older guests who appear to have a lot of money to burn. I filled out a comment card after our stay, hoping that they would at least acknowledge the problems that we experienced there ? but we never heard anything. Apparently, they didn?t care enough to respond. \r
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They appeared to take good care of my friend and his wedding arrangements, and that was really the most important thing about our trip, but we will never be returning to The Woodmark again.
Pros: beautiful setting, free kayaks available for guest day use
Cons: horrific customer service, below-mediocre dining
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